At The Creative Phoenix, we offer high-quality digital products, and due to their nature, all sales are final. We do not accept returns or offer refunds on digital downloads. However, we are committed to customer satisfaction and will work to resolve any issues that arise.
Refund Eligibility
Refunds are only issued in the following cases:
- Duplicate purchases (proof required).
- Technical issues preventing access to the product (after verification).
- Incorrect product delivery (contact us for resolution).
- A product is deemed faulty or not as described after review.
If you believe you qualify for a refund, please contact us within 7 days of purchase with relevant details and proof of issue. Refund requests after this period will not be considered.
Non-Refundable Items
- Digital downloads (templates, design assets, software, etc.).
- Gift cards or promotional items.
- Sale or discounted items.
Exchanges
We do not offer exchanges for digital products. However, if you receive the wrong product or experience access issues, we will provide assistance in rectifying the problem.
Technical Support
For any issues with your purchase, contact us at info@thecreativephoenix.net, and we’ll work to resolve it promptly. If troubleshooting does not resolve the issue, we will assess refund eligibility.
By purchasing from The Creative Phoenix, you agree to this policy. We recommend reviewing product descriptions carefully before purchasing.
For inquiries, reach out to info@thecreativephoenix.net